Refund policy

14-Day Return Policy within the European Union

If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as when you received it, unassembled and unused, and in its original packaging. You will also need the order number.

To make a return, you can contact us at the following address: contact@bome-store.com. Please note that returns must be sent to the address that will be provided to you in a reply email.

Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at contact@bome-store.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess and resolve the issue.

If the item is damaged, the customer must contact us within 48 hours and attach photos for their claim to be processed.

Depending on the damage upon receipt of the product, the customer will be offered a return, an exchange for the same item, or a refund.

Please note, however, that any return request for a damaged product without accompanying photos cannot be accepted.

Refunds

We will notify you as soon as we have received and inspected your return, and we will inform you whether the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@bome-store.com.